Privacy Policy

Last updated: June 25, 2026

NeverMiss ("we", "us") provides a missed-call-to-WhatsApp recovery service for businesses. When a business misses a customer's call, we send that customer a WhatsApp message so the business doesn't lose the lead. This page explains what data we collect and why.

Information we collect

• Phone numbers — the customer's number that called a business's Exotel virtual number, and the virtual number itself.
• Call logs — metadata about each call (time, status, and related details) received from Exotel.
• WhatsApp messages — the content of messages sent to customers and any replies they send back, via the Meta WhatsApp Business API.

Why we collect this information

We use this data solely to provide the missed-call-to-WhatsApp service: detecting a missed call, sending the customer a WhatsApp message on the business's behalf, and showing the business owner the call and conversation so they can follow up. We do not sell this data or use it for advertising.

Third-party processors

Exotel handles call routing and Meta's WhatsApp Business API delivers messages. Both process data on our behalf only to operate the service described above.

Contact

Questions about this policy or your data? Email sreehursh@gmail.com.